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09/16/2008

How To Manage Using Questions

The art of management often involves asking questions. Lots of them. Here�s a list of ten questions to ask as you look about your organization.

If you ask these questions as part of your routine, you�ll teach your people that their opinions matter.

  • What made you mad today?
  • What took too long?
  • What caused complaints today?
  • What was misunderstood today?
  • What cost too much?
  • What was wasted?
  • What was too complicated?

  • What was just plain silly?

  • What job involved too many people?

  • What job involved too many actions?

(From TeleProfessional, by Bill Maynard.)



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