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�Applebucks� Used To Motivate Restaurant Employees

In a bid to reduce high turnover rates among their restaurant employees, Applebee�s International is following the management strategy of General Electric Co. (Applebee�s is the U.S.�s biggest casual-dining chain by number of restaurants�1,786.)

They�re doing it by ranking their hourly employees, and then rewarding managers for retaining the better workers. Managers get rewarded on how well they retain the top 80% of their staff, the �A� workers (top 20%) and �B� workers (the middle 60%).

To win employees� loyalty, managers award them �Applebucks� points, the company�s currency, which can be used to acquire various goods and services.

The system is working, having reduced the annual turnover rate among hourly employees by almost half in four years.


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