�Applebucks� Used To Motivate Restaurant Employees
In a bid to reduce high turnover rates among their
restaurant employees, Applebee�s International is following the
management strategy of General Electric Co. (Applebee�s is the
U.S.�s biggest casual-dining chain by number of restaurants�1,786.)
They�re doing it by ranking their hourly employees,
and then rewarding managers for retaining the better workers.
Managers get rewarded on how well they retain the top 80% of their
staff, the �A� workers (top 20%) and �B� workers (the middle 60%).
To win employees� loyalty, managers award them
�Applebucks� points, the company�s currency, which can be used to
acquire various goods and services.
The system is
working, having reduced the annual turnover rate among hourly
employees by almost half in four years.